FAQs

Pre-order

Click here to view our Pre-order Policy for more information.

Returns & Exchanges

Click here to view our Returns & Exchanges Policy for more information.

Shipping

Click here to view our Shipping Policy for more information.

When will Super Hot Toys reply to my email?

     We respond to e-mails quickly, in the order received. We kindly ask you to allow sufficient time for our Customer Service team to properly investigate your inquiry so that they may best assist you.

Will Super Hot Toys answer my inquiry via social media or an online forum community?

     We encourage social media and recognize and respect the online forum communitys' thoughts and opinions but please contact Customer Service directly to best assist you.

Where is Super Hot Toys located and where does Super Hot Toys ship from?

     We are located in Brooklyn, NY (United States). All orders ship from our warehouse at this location.

May I pick up my order from your warehouse?

     We do not offer local pick-up. All orders must be placed online via our website, and will ship to you directly from our warehouse.

Does Super Hot Toys have any physical retail stores?

     We are an online retailer and do not have any retail store fronts at this time.