Pre-Order Policies

By pre-ordering a product, you are guaranteed the product. Keep in mind that a pre-order product can sell out before release so we recommend that you pre-order as soon as possible. Please note if your order contains both in stock and pre-order products or multiple pre-order products, we will only ship out the order once all products in the order are in stock. 

Pre-order Payment Options

• Full Payment Option - Full cost of item plus cost of shipping will be charged immediately.
• Non-Refundable Deposit Payment Option - A non-refundable deposit plus shipping will be charged immediately. The remaining balance will be charged when item is in stock*. Customers will have up to 7 days to pay the remaining balance once item is in stock. Failure to pay the remaining balance within the allotted time will result in the non-refundable deposit being forfeited and order cancelled.

*The remaining balance owed will be sent as an invoice email in which you will need to submit payment manually. The invoice email will be sent to the same email address associated with the initial non-refundable deposit order. Please be sure to mark our email address (Support@SuperHotToys.com) as safe and not spam to avoid any potential issues. Super Hot Toys is not responsible for email notifications that are not received by customers for any reason including, but not limited to, misspelled, mistyped or outdated email addresses, spam filtering, email host service blocks or customers inability to access emails.

Pre-Order Cancellations

Some pre-order products will require a nominal non-refundable deposit (NRD). The dollar amount of the deposit is listed on the product page prior to checkout. Keep in mind this deposit is not refundable, not transferable to another order nor kept as an account credit upon order cancellation. Only in the event that the manufacturer decides to cancel a release, we will waive the non-refundable deposit fee and issue a full refund or apply the amount as a credit towards an existing pre-order if applicable.

Cancellation Fees

Cancellation fees are applicable for an item that does not require a nominal non-refundable deposit (NRD). The cancellation fee will be 15% per item. If you already paid a non-refundable deposit, that will serve as your cancellation fee.

Credit card companies submitting a dispute, or charge back, to Super Hot Toys for any non-refundable deposits, cancellation fees, or back charged customs duties will be given a copy of the terms and conditions of those specific agreements, as well as documentation of our checkout process illustrating your acceptance of the terms, via the customer required action of selecting a check box. The information that will be provided illustrates a contract that you created with Super Hot Toys upon checkout. Please keep in mind that any accounts with pending charge backs will be temporarily disabled, to avoid further billing and shipping issues, while all concerns are resolved. Multiple chargebacks may result in account closure.